Where to find information about us and our products
You can find everything you need to know about us, PG Carpentry Ltd, and our products on our website pgcarpentry.com, in our brochure or from our sales staff before you order. We also confirm the key information to you in writing after you order, either by email, in your online account or on paper.
When you buy from us you are agreeing that:
This is our entire agreement with you
This contract constitutes the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
Any quotations for the supply of goods or services, or for any changes requested by you, shall in each case be valid for a period of 7 days from the date of issue.
We only accept orders when we've checked them
We contact you to confirm we've received your order and then we contact you again (normally within 7 days) to confirm we've accepted it.
Sometimes we reject orders
Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because a credit reference we have obtained is unsatisfactory, because you are located outside our delivery areas, as stated on our website and in our marketing or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
We charge you 50% of the order value when we accept your order and you must pay the balance in instalments, as set out in the Payment Terms Schedule
However, for some Goods or Services we take payment at regular intervals, as explained to you during the order process. If your product is Goods (rather than Services), you will own it once we have received payment in full.
You have no set-off rights
You must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
We charge interest on late payments
If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
We pass on increases in VAT
If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
We're not responsible for delays outside our control
We will endeavour to supply the Goods and Services within a reasonable time but any dates given are estimates only and cannot be guaranteed. Time shall not be of the essence.
If our supply of your product or services is delayed by an event outside our control, (such as bad weather which affects our ability to work on site, late deliveries from our suppliers, delays in approvals required from third parties, your delay in providing us with necessary information or access, acts of God, flood, drought, earthquake or other natural disaster; epidemic or pandemic; terrorist attack, civil war, civil commotion or riots, any law or any action taken by a government or public authority, collapse of buildings, fire, explosion or accident; and any labour or trade dispute, strikes, industrial action or lockouts), we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay.
Products can vary slightly from their pictures
A product's true appearance may not exactly match that shown on your device or in our marketing. Because our products are made to order, all descriptions and illustrations indicated on our website, or our brochures are produced for the sole purpose of giving an approximate idea of the goods described in them. They do not form part of our contract with you.
You're responsible for making sure the design drawings are accurate
If we're making or supplying the product to your specification we will provide you with the design drawings. You’re responsible for approving the design drawings including checking that any measurements are correct. You must provide us with all necessary information relating to the Goods or Services that we reasonably require to fulfil your order.
You're responsible for making sure you have any necessary permissions
We may assist you with preparation of preliminary drawings and/or specifications where these may be required for the purpose of obtaining any permissions or consents from your Local Planning Authority (LPA). We are not planning experts and it is your responsibility to ensure that you have taken appropriate advice and obtained all necessary consents before delivery or installation of the Goods you have ordered. We will not be responsible for any decisions made by an LPA, nor any delays caused by any planning decisions or failure by the LPA to determine an application at any time.
You're responsible for making sure your ground conditions are suitable
Unless we have agreed to undertake the groundwork as part of the Services, you will be responsible for ensuring that your ground conditions are suitable for the installation of the Goods you have ordered. If you are unsure, you should obtain a ground report from an expert.
During the works, the site will be a construction site and during this time, you must refrain from accessing the construction site during works or outside of site hours and you must not tamper with, use or alter anything related to the works including the security fencing as this is in place to ensure the safety of both the workers, yourself and any authorised visitors.
Any site visits (including any third parties) must be through prior arrangement with and in the presence of our site manager until the site has been handed over at the end of the project.
We charge you if you don't give us information we need or do preparatory work as agreed with us
We charge you additional sums if you don't give us information we've asked for about how we can access your property for delivery, installation or to provide services or if you don't do preparatory work for installation, as agreed with us. For example, we might need to re-deliver on another vehicle or with extra manpower, reschedule services or delay provision of the Goods and Services to take account of our other existing commitments..
We may charge you additional sums to reflect any increased costs to us (including any additional labour costs if our team arrive on site and are not able to carry out their work as anticipated) as a result of:
If you are a consumer and you bought online or over the telephone, you have a legal right to change your mind.
Your legal right to change your mind. For most of our products bought online or over the telephone, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it. This is subject to some conditions, as set out below.
When you can't change your mind. You can't change your mind about an order for:
The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we confirm we have accepted your order. We will not start work under the contract until after the 14 day cancellation period has come to an end, unless you tell us to start work now. If you ask us to “start work now” you still have a right to cancel the contract within the cancellation period, but we will charge you for any work which we do, or services we provide, before we receive your cancellation notice. If you ask us to begin carrying out the work, or provide any services, during the cancellation period, you must pay us a fair amount for the work carried out, or services provided, until you told us that you are cancelling this contract.
How to let us know. To let us know you want to change your mind, contact us at firstname.lastname@example.org
You have to pay for services you received before you change your mind. If we are providing Services (such as design drawings) we don't refund you for the time you were receiving it before you told us you'd changed your mind. Please note that if you ask us to “start work now” our designer and engineer will begin working on the design services immediately and you will have to pay for this service if you change your mind and cancel within the 14 day period.
When and how we refund you. If your product is a service or goods that haven't been delivered, we refund you as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund.
You have rights if there is something wrong with your product
If you think there is something wrong with your product, you must contact us at email@example.com
Your rights. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.
We warrant that on completion of the installation by us, and for a period of 10 years from the date of completion of the installation (warranty period), any Goods which are structures that we have installed shall:
Please note that if the Goods have been installed by you or another third party, the above warranty will only apply as at the date of delivery of the Goods to the Delivery Location and you will not have the benefit of the 10-year warranty described above..
Your remedies. Unless an exception applies (see Exceptions to customers' warranty) if:
if we agree that the product does not comply with the warranty, we shall, at our option, repair or replace the defective product, or refund the price of the defective product and this will be your only remedy for breach of the warranty. These terms shall apply to any repaired or replacement products supplied by us, for the remaining time (if any) of the 10-year period from completion of the installation.
Exceptions to customers' warranty. We will not be liable for a product's failure to comply with the customer warranty if:
We can change products and these terms
Changes we can always make. We can always change a product:
We can suspend the supply of a product. We do this to:
We can end our contract with you
We can end our contract with you for Goods and Services and claim any compensation due to us if:
We don't compensate you for all losses caused by us or our products
We're not responsible for losses you suffer caused by us breaking this contract if the loss is:
Except in respect of the losses described in Losses we never limit or exclude:
Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:
No implied terms about goods. Except to the extent expressly stated above, we exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.
We retain ownership of drawings, plans and materials.
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice: https://www.pgcarpentry.com/privacy-policy.html
You have several options for resolving disputes with us
If any dispute arises, we will attempt to resolve it in good faith. We request that you list your points of concern in writing so that we can clearly understand the issues and we may suggest a meeting to resolve matters.
Resolving disputes without going to court. For any unresolved matters alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.
You can go to court. These terms are governed by English law and all disputes arising out of or in connection with our contract with you will be subject to the exclusive jurisdiction of the English courts.
Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and if you are a consumer we'll ensure that the transfer won't affect your rights under the contract.
You can only transfer your contract with us to someone else if we agree to this. We may not agree if the Goods have not been delivered and paid for in full. However, where applicable you can transfer our warranty to a new owner of the Goods. We can require the new owner to prove you transferred the Goods to them, for example by producing a letter or chain of letters from the original purchaser and subsequent purchasers (where appropriate) transferring the benefit of the warranty to the new owner of the Goods in question.. If you're a business you need our agreement to transfer your contract with us and it's entirely up to us whether we give it.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
PG Carpentry Ltd